SHIPPING POLICY

ORDER CANCELLATION

Once an order is placed, we cannot cancel it because processing begins immediately.

After your order arrives, you may contact our support team to begin the return process. Once your order has been returned, we can process a refund in accordance with our Return Policy.

PRIORITY + INSURED SHIPPING

If you select Priority + Insured Shipping and your package is lost in transit, you may choose between a replacement shipment and a refund.

If you select Free Shipping or Priority Processing and your package is lost in transit, we will send a replacement shipment.

INCORRECT SHIPPING ADDRESSES

Nouvari is not responsible for delivery issues caused by an incorrect address entered at checkout. Please check that your billing and shipping addresses are correct before placing your order.

If we make an error, we will take full responsibility and correct the issue at no additional cost to you.

CUSTOMS

We are not responsible for customs fees incurred after your items have shipped.

By purchasing our products, you acknowledge that your order may arrive in one or more packages and may be subject to customs fees upon arrival in your country.

ESTIMATED SHIPPING TIMES

Shipping times vary by destination. Our estimated shipping times are:

• United States: 7–15 business days

• Canada and Europe: 7–15 business days

• Australia and New Zealand: 7–15 business days

• Central and South America: 15–25 business days

• Asia: 7–15 business days

• Africa: 15–30 business days

Maximum delivery time: 20 business days.

These estimates do not include our 2–3-day processing time.

All shipping estimates exclude customs clearance delays.

TRACKING INFORMATION

You will receive an email with your tracking number once your order has shipped. However, tracking may not be available for some orders shipped using Free Shipping.

TRACKING SHOWS “NO INFORMATION AVAILABLE AT THE MOMENT”

Some shipping carriers require 2–5 business days to update tracking information in their systems.

If more than 5 business days have passed since you placed your order and your tracking number still shows no information, please contact our support team.